LOU Embroidered Hat in Rust
Season: Autumn (Rust)
Show your Louisville pride in style with our LOU embroidered cap, a classic six-panel baseball hat in red. Featuring bold, raised white embroidery, this hat is the perfect accessory for concerts, game days, or everyday wear around the city.
Crafted by (code)word Apparel, a proudly family-owned company based in Nashville, TN, this hat represents more than just great style. Each cap is custom embroidered in the USA.
With every purchase, 10% of net profits go directly to state food banks through the Feeding America Network. That means when you rep your LOU pride, you’re also helping to fight hunger right here in Kentucky.
✔️ Adjustable fit
✔️ Locally inspired design
✔️ Makes a difference with every purchase
Wear your city. Share your pride. Make an impact.
Shipping Policy
Shipping Rates
We offer free standard shipping on orders of $100 or more. Orders under $100 ship for a flat rate of $6.
Processing & Handling Time
Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). Once your order ships, you’ll receive tracking information via email so you can follow along every step of the way.
Carriers & Delivery
We ship via USPS, UPS, or another carrier selected by Surprise Lily based on your location and order size. Once your package is in the carrier’s hands, delivery timelines are determined by them and are not guaranteed by us. We are not responsible for delays caused by the carrier, weather, holidays, or other circumstances outside of our control.
Incorrect Addresses
Please double-check your shipping address before placing your order. Surprise Lily is not responsible for orders shipped to an incorrect address provided at checkout. If you catch a mistake right after ordering, contact us as soon as possible at info@shopsurpriselily.com and we’ll do our best to make it right before it ships.
Lost or Delayed Packages
If your package is lost, delayed, or marked as delivered but can’t be located, we recommend contacting the carrier directly using your tracking number as a first step. We’re always happy to help however we can — just reach out and we’ll do our best to assist.
Thank you so much for supporting our small business — it truly means the world to us.
Return Policy
Our Return Policy
We hope you love your purchase! If not, we are happy to work with you.
Items are eligible for return if:
- All items are unworn, unwashed, unaltered and have the original tags still attached
- Items are shipped back or returned to the store within 14 days from the original purchase date
- All items are free of makeup, deodorant, perfume, or other stains
- Sale merchandise, swimwear, intimates, consumables, and seasonal items (including fascinators) are final sale
Online Returns
To initiate an online return or exchange, please contact us at info@shopsurpriselily.com. Once approved, items must be shipped back within 5 days of initial contact. Items must be in brand new condition — unworn, unwashed, and free of any odor. We reserve the right to refuse an exchange if the item is not in new condition. You are responsible for return shipping costs.
Returns Address
Surprise Lily Boutique
1386 Bardstown Road
Louisville, KY 40204
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