SHIPPING POLICY

We offer free standard shipping on orders of $100 or more. Orders under $100 ship for a flat rate of $6.

Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). Once your order ships, you'll receive tracking information via email so you can follow along every step of the way.

We ship via USPS, UPS, or another carrier selected by Surprise Lily based on your location and order size. Once your package is in the carrier's hands, delivery timelines are determined by them and are not guaranteed by us. We are not responsible for delays caused by the carrier, weather, holidays, or other circumstances outside of our control.

Please double-check your shipping address before placing your order. Surprise Lily is not responsible for orders shipped to an incorrect address provided at checkout. If you catch a mistake right after ordering, contact us as soon as possible at info@shopsurpriselily.com and we'll do our best to make it right before it ships.

If your package is lost, delayed, or marked as delivered but can't be located, we recommend contacting the carrier directly using your tracking number as a first step. We're always happy to help however we can — just reach out and we'll do our best to assist.

Thank you so much for supporting our small business — it truly means the world to us.